Unified Communications and IT Blog

  • Three Tips to Better Manage Stress

    posted by Jennifer Gadberry on Tuesday, March 21, 2017
    The World Health Organization recent called stress the "health epidemic of the 21st century." We got some expert advice recently on how to be more productive and less stressed with these three tips.

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  • 5 Upsides of Financing: NuWave Case Study

    posted by Stephanie Steimel on Monday, March 13, 2017
    Reselling hardware for cash is the past for MSPs and technology Solution Providers. The future is as-a-Service models. See how the transition to monthly payments for one CEO transformed his business.

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  • Solution Selling: It's a Piece of Cake

    posted by Jackie Schmid on Monday, March 06, 2017
    Most people eating a cake care about how it tastes, not how it was made. The same is true with solution selling. Focus on what matters to the customer - the benefits. Don't lose a sale by bogging them down with too much information they don't really care about.

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  • Put Your Fingerprint on the Customer Experience

    posted by Brenda Short on Monday, February 27, 2017
    If you've ever been provided exemplary customer service then you likely recall the lasting impression it made that turned you into a loyal customer and you told everyone about it. See examples of some of these lasting customer experience and craft memorable experiences for your customers.

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  • INFOGRAPHIC: 3 Reasons Financing Is Important to Technology Businesses

    posted by Jackie Schmid on Monday, February 20, 2017
    The Equipment Leasing & Finance Foundation has recently released information from their 2016-2017 Market Study. The results show why your decision whether or not to offer financing are having a big impact on your business.

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  • The Strategic Approach to the "Human" Side of Sales

    posted by Stephanie Steimel on Monday, February 13, 2017
    The likelihood of someone doing what they say they will by the date they say is about one in three. Like that you will actually book your wedding florist next week or the customer that said they'd call you back Tuesday actually gives you a ring. However, there is a way to dramatically increase your odds.

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  • Kill MSP Commoditization With This

    posted by Lee Rozeboom on Monday, February 06, 2017
    In order to stand out among MSPs, you need to make your services INDISPENSABLE. Vendor management is one of the best practices to do just that.

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  • Are All Your MVC's (Most Valuable Customers) Free Agents?

    posted by Dave Isenberg on Monday, January 30, 2017
    What if your company functioned like an NFL team where your customers were your players? Are you at risk of losing your MVPs or do you have them locked into a long-term contract to sustain your team's success?

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  • Power of Peer Groups: 5 Changes to Expect

    posted by Lori Berry on Monday, January 23, 2017
    Joining a good peer group can be the catalyst to make critical transformation in your business. Peer groups have the power to provide perspective, accountability and execution. Here are five changes you and your company will experience if you join a peer group, like HTG.

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  • From the Desk of Nick: Reflections of the Holiday Season

    posted by Nick Nielsen on Monday, January 16, 2017
    Life goes fast, so it's important to take a second to reflect on the most important parts. Holidays are great to pause and savor the moment.

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  • Get Your Sales Team in Shape

    posted by Wil Meggers on Monday, January 09, 2017
    You or your sales team may have good intentions when it comes to selling monthly payments, but the changes never seem stick. Just like New Year's Resolutions to get in shape - 80% of people stop exercising by February. Old habits are hard to break but if we look at sales habit through the lens of exercise research, then ownership or sales leaders have to act as a personal trainer to see results.

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  • Do Your Problems Start With Sales?

    posted by Greg VanDeWalker on Tuesday, January 03, 2017
    Are your sales sluggish and inconsistent? Your sales strategy could be missing these three critical elements.

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  • Alternatives to Hardware as a Service (HaaS)

    posted by Jackie Schmid on Thursday, December 22, 2016
    Hardware as a Service or HaaS is a proven business model for MSPs and technology Solution Providers; however it can come with some troubling side-effects like restricting cash flow. There are some options for getting the same results with just a few tweaks to the traditional Hardware as a Service model.

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  • How Branding Brings Magic to As-A-Service

    posted by Stephanie Steimel on Monday, December 19, 2016
    The impact branding can have on consumers is like magic. It can instantly give positive impressions of your business or service. I'm going to reveal the secrets to how branding works so you can utilize its magic for your As-A-Service model.

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  • The Four Trends Impacting MSPs, and Who Will Come Out on Top

    posted by Brad Schow on Monday, December 12, 2016
    One of the benefits of working with over 450 MSPs through our peer group organization, HTG, is that we get to see trends as they develop.  Heading into 2017, here are some of those trends we're observing and the steps you can take to make sure your business comes out on top.

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