We all have vendors, and if we are lucky enough we have partners. The difference: the partner truly cares about a mutually-rewarding relationship, where a vendor is single-minded in their pursuit of the next deal.
As I was paying bills last month, I realized just how prevalent the recurring revenue business model is. Once a month, I have a number of subscriptions and services I pay for. There’s the usual, like my mortgage, utility bills, car, and internet and cable. Then there are extras like Netflix, Amazon Prime, Sirius radio, car lease, cell phone bill (which includes my leased phone), Birchbox, and credit cards… some of which are to individual retail locations.
Peer groups have the power to change lives, to grow businesses and to drive results. Those are the good peer groups, and the ones I have been a part of over the past eight years.
Every MSP has (some lucky MSPs had) a few noisy clients. They are riding their outdated technology, making trouble for your help desk. Almost every one of their users has called into your help desk for one thing or another. That client is not happy, and neither are you because they are hurting your profitability, and possibly your morale.
If you’re following a sales process, there is a lot of work that goes into a potential client before your proposal to them. (If you aren’t following a sales process, attend one of these seminars on implementing one.) Then, comes the all-important meeting for the proposal.