What's Your Business Continuity Plan for Customers?

posted by Corey Kerns on Friday, May 03, 2019 in Office Equipment Blog

Backup Disaster Recovery IT Solutions that Can Help Save a Business

The inability to recover data is one of the top reasons customers cancel managed service contracts. While no solution is infallible, a managed BDR service will dramatically improve the odds of a complete recovery after a disaster.

Backup Disaster Recovery (BDR) is a full volume backup of business data and applications, with redundant offsite retention.

The risk of customers not having a BDR Plan

BDR Plans are now becoming a necessity for businesses. It is not a matter of IF, but WHEN the unexpected will occur. Also known as “Business Continuity,” backup disaster recovery planning is critical for any business.

“Disasters” come in all shapes and sizes and can include anything from a disgruntled employee, to flooding and tornados, etc. Businesses who proactively have a BDR Plan in place can reduce the impact of a disaster by having a strategy to quickly recover critical information.

Learn About The Importance of a BDR Plan

The impact of a disaster

When a disaster happens, it can be devastating on many levels. Data loss or inaccessibility to critical information can lead to unexpected expenses or loss of business… which can also result in businesses closing their doors.

If customers don’t have a BDR Plan today, they might not have a business tomorrow.
During a disaster, the last thing that a customer should have to worry about is access or recovery of their business information and data. BDR Plans can help provide peace of mind and hopefully allows others to spend their mindshare in other areas needed when disaster strikes.

Working from our offsite backup facility during the 2016 flood

What MSPs can do and include in an Effective BDR Plan

MSPs should help customers outline a business continuity plan in the case they need to retrieve data and recover quickly after a failure. This can include going from a full server failure, to being back up and running in minutes.

Having an effective BDR Plan help businesses:

  • Lose less data if a failure occurs. Data is backed up and secured.
  • Identify multiple points of resilience and recovery. Data is stored on dedicated appliances and in data centers offsite.
  • Flexibility to optimize server performance.
  • Agility and scalability. Service plans and devices are upgradeable for additional storage, CPU, and memory as your business needs evolve.

Find Out What's Needed In a BDR Plan!

Proven BDR Plan

We understand the importance of a BDR Plan and are thankful we always have one in place in the case that it is needed. Just a like a fire or tornado drill, we also practice our business continuity plan to proactively ensure it works and that we smooth out any kinks.

Testing out our backup facility in 2019

How to Practice Your BDR Plan!

In fact, at Collabrance, we have also experienced a couple natural disasters ourselves… so impactful that we’ve had to evacuate our building for days.

Collabrance BDR Plan Goes Into Action!


When our BDR Plan goes into play, it’s been proven to work every time, and so well, that our partners and their end user customers don’t even know that we’ve been displaced. Everything we learn, we do our best to implement for our partners to take care of their customers. Again, if a disaster strikes, we want to take care of your customers' IT needs, so they can focus on what is most important to them.

Read Our Effective BDR Case Study


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About The Author

Corey Kerns, Vice President and General Manager at Collabrance, is responsible for the overall vision at Collabrance, and oversees sales, marketing, operations, strategic leadership and financial performance. In 2015, Corey joined Collabrance as the Senior Finance and Operations Analyst. In this role, Corey was responsible for developing and monitoring key performance indicators, as well as assisting in the evaluation of profitability, efficiency and automation strategies. Prior to joining Collabrance, Corey started at GreatAmerica in 2011 and served as the Senior Business Unit Analyst for the Connected Technology Group. In this role, Corey led all activities with respect to financial controls and evaluating the financial implications of the business unit’s operating strategy. Corey received his B.A. in Business Administration from Wartburg College and earned an M.B.A. from the University of Iowa

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