Inside Customer Service Week with GreatAmerica Financial Services

posted by Kimberly Poston on Monday, October 02, 2017 in Unified Communications and IT Blog

Today marks the first day of Customer Service Week, an internationally recognized event held annually the first full week in October. At GreatAmerica, we are all in the business of customer service and enjoy celebrating this event each year.  It is a fun-filled week of activities and recognition of not only our Customer Service professionals, but all team members for the commitment they make to customers each day. 

Every year GreatAmerica incorporates the international theme to keep our celebration of Building Trust Customer Service WeekCustomer Service Week fresh. This year the focus is on “Building Trust” and reinforcing how critical trust is to forming lasting relationships with customers and fellow team members. This theme will be featured throughout the week in our activities and communication.

This morning, we started the week off bright and early by having our Account Support Leaders serve breakfast to the company. Never underestimate the power of fueling your team with food! Whether it’s a potluck, snacks, or a free breakfast, your team will feel energized to provide top notch customer service.

Customer Service Week

Fun games or friendly contests are another way to “make time for fun” and keep the message top of mind during this celebration. These can be as simple as bingo and crossword puzzles – or as big as seeing which team can bring in the most items to donate to your local food bank. (Last year, GreatAmericans donated over 2,500 pounds of food and supplies!) The winning team gets a reward, but everyone wins by supporting their community and boosting morale. There is no wrong way to celebrate Customer Service Week, and these are just a few suggestions on how you can acknowledge your team.

  • Customer service themed word finds
  • Food challenges
  • Scavenger Hunt
  • BYOS (Build Your Own Sundae)
  • Photo booth

It doesn’t take much. Even a simple thank you to your team can go a long way in showing you value their work.  When they feel valued, they will be even more motivated to deliver exceptional customer experiences to their internal and external customers.

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About The Author

Kimberly Poston is the Director of Account Support for GreatAmerica. She is responsible for providing strategic and operational leadership for the Account Support function. Kimberly joined GreatAmerica in 2004 and spent her early years serving customers in the Office Equipment market as a Vendor Relationship Manager. She was also a cross-functional team leader prior to joining the Corporate Operations Leadership team in 2013.  

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