The Next Gen MSP, Part 2: Key Steps to Next Gen


October 18, 2017

12:00 PM - 1:00 PM



Stephanie Steimel (

In Part 1 of this series, we looked at how top performing MSPs are evolving their offerings to stay ahead of two customer trends: a) as cloud and IoT grow, customers need more IT support, not less, and b) customers want more complete packages presented more simply. In Part 2 of this series, we look at the four critical steps taken by leading MSPs, to evolve their offerings to meet increased customer expectations while driving higher financial performance. Paul Dippell of Service Leadership, Inc., and Lee Rozeboom of GreatAmerica Financial Services, will show how the best-in-class “pitch-and-present”, do on-boarding, and deliver QBRs, all enabled by high-performance HaaS. Paul will also present Service Leadership Index® benchmark data investigating the consequences of doing different types of HaaS (self-funded vs. third-party funded). There will also be a Q&A session at the end of the webcast, so Lee and Paul can answer your questions. Join us for this actionable and compelling workshop on the four critical steps you can take today to drive profitability and meet tomorrow’s increased customer expectations.


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