Create Lasting Change: How to Make Your Business Model Changes Stick

Webcast Series Presented By:

Differentiating and staying competitive require a continual march of evolution in your business model. If you've ever attempted to make a change to your business model, and a few short months later it doesn't stick, you aren't alone. In this webcast series Service Leadership CEO, Paul Dippell will dive into the levers that can make lasting change. Number one on the list: sales incentive compensation.

Watch the Recordings

Create Change in an MSP Practice


Create Change in a Product-Centric Practice





Paul Dippell

CEO, Service Leadership

Paul Dippell is CEO of Service Leadership, Inc. a leading global consultancy to Solution Providers, industry consultants and IT vendors, and publisher of the Service Leadership Index®, the foremost worldwide channel partner benchmark. Prior, at USBX Advisory Services, Paul established its IT M&A practice. At All Covered, Inc., a large SMB IT Managed Services Provider, he led M&A and Integration. He then founded a mid-market IT services firm with two private equity raises. At Xerox, Paul was V.P. of Managed Services, serving F500 customers worldwide. Before that, at CompuCom, he was V.P. of Enterprise IT Operations Consulting for this $2BB IT Solution Provider. Paul is a highly rated speaker at Solution Provider industry events worldwide.

Greg VanDeWalker

GreatAmerica Financial

Greg VanDeWalker is Senior Vice President and General Manger over the Communications and Data Groups at GreatAmerica Financial Services Corporation and is responsible for sales, marketing, operations and financial performance for these business units. Greg served as Chair of the inaugural Managed Print Services Community of CompTIA. Greg has served on various advisory boards in the IT, Telephony and Office Equipment channels.


About Service Leadership

Service Leadership is dedicated to providing total profit solutions for IT Solution Providers, directly and through industry consultants and global IT vendors. The company publishes the leading vendor-neutral, Solution Provider financial and operational benchmark: the Service Leadership Index®. This includes private diagnostic benchmarks for individual Solution Providers and their designated business coaches and consultants. The company offers advanced peer groups for Solution Providers of all sizes and business models, and individual management consulting engagements for Solution Providers from US$15mm to US$3bb in size worldwide. In addition, Service Leadership provides global IT vendors with intelligent partner enablement assets, partner ROI models, management consulting and advanced peer groups, as well as executive and industry best practices education and speaking. Please visit for more information.


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Questions About This Webcast Series or GreatAmerica?

For more information or any questions, contact Jackie Schmid, Director, Strategic Marketing, Communications & Data Group at or 319-261-4326.

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