Mitch Leahy Talks First Year as GM, Growth Plans, and What’s Next for GreatAmerica

In this episode of the What’s Happenin’ Technology Podcast, Andy Slawetsky sits down with Mitch Leahy, General Manager of GreatAmerica Financial Services, to catch up on his first year in the role and what’s ahead for the company.

GreatAmerica has long been a trusted partner to office equipment resellers, and Mitch is no stranger to the industry. Now just over a year into his leadership role, Mitch shares insights into how GreatAmerica continues to evolve—from staffing updates to expanded advisory services—and how they’re helping dealers work smarter through automation and support tools.

A few key takeaways from the conversation:

• GreatAmerica had its largest origination year ever, with office equipment dealers still accounting for about 60% of their volume.
• The company processed over $400 million in customer service passthroughs last year—90% of which were fully automated.
• They’re leaning into services like outsourced sales management, workflow consulting, and leadership development to help resellers beyond just financing.
• GreatAmerica will continue to show up in a big way in 2025, with their highest-ever investment in industry sponsorships and events—including a title sponsor for the What’s Happenin’ Cares Charity Golf Tournament to benefit the American Cancer Society.

Mitch also talks about his “Great Conversations” podcast series, which highlights the next generation of leaders in the channel, and he talks about the company’s deep philanthropic roots driven by the Golobic family and its employee-advised giving program.

"Mitch Leahy Talks First Year as GM, Growth Plans, and What's Next for GreatAmerica" was originally published by Industry Analysts, Inc., May 19, 2025.