| |ABOUT US
GreatAmerica Portfolio Services Group (GPSG) is a lease and loan outsourcing service provider specializing in third party and backup servicing. We focus on developing mutually beneficial relationships with banks, independent financial companies, captives, vendors, manufacturers, trustees and financial investors, ultimately helping them achieve greater success.
| |NOTES FROM THE FIELD
Third Party Servicing – Captive Leasing Companies
A common funding model for captives is to use multiple funding sources under a private label servicing arrangement. While private labeling enhances brand awareness, there are no guarantees on multiple sources providing a consistent customer servicing experience. Captives can control the customer experience and benefit from a single servicing/multi funding arrangement. This can be achieved by providing a single invoice to the customer, which the servicer can then segregate cash and send to the multiple funding sources. Through a partnership with a servicing partner, the captive not only controls the customer service levels and enhances their brand equity, but they also have a single reporting structure which provides compiled and segregated performance on their entire portfolio.
Third Party Servicing – Solar Industry Update
Our excitement and enthusiasm for the solar industry remains strong for 2015. Our current solar clients’ growth is steady and we continue to pursue new opportunities. Our variable billing abilities, especially when working with PPAs, has continued to be a front runner and very appreciated by our clients and their clients. This also holds true for our loan and lease servicing products. Our bench depth in the solar market has been especially useful in launching our stand-alone public filings outsource offering that manages the UCC, Fixture, and CA PUC filings. We continue to apply weekly and/or daily electronic on-boarding of new contracts to handle the volume flow. Once on-boarded, our production tracking and billing, private label invoicing, cash management, account support, collections, tax compliance, and reporting have helped maintain and sustain business with our existing customer base. Our vision is to be the premier servicer in the solar industry.
Outsourced Servicing – Why is it attractive?
We have seen many finance companies in need of a servicing solution so they can capitalize on new access to capital and growth initiatives or place better focus on new product offerings. Of the many key advantages to outsourced servicing, the most appreciated is cost savings. Access to instant expertise is a close second. By offering a turnkey servicing solution implementation within 60-90 days, there is often minimal business disruption. A common theme among current clients is they could not have realized the immediate success without our partnered help. Our culture is customer centric and driven by helping our clients achieve greater success.
| |EMPLOYEE SPOTLIGHT: Sarah Barnett
| || ||Sarah Barnett is from Cedar Rapids, Iowa and brings a wealth of experience to the role of Sales and Implementation Specialist. Most of her nearly six years at GreatAmerica was spent in the IT department, and it was a logical transition for her to be responsible for onboarding new customers, implement IT projects, and manage configuration of the ServicerZone. “You’re not just a number at GreatAmerica. . . they truly care about you,” Sarah says. “GreatAmerica goes above and beyond to make your work life enjoyable.” Sarah said she enjoys giving “that personal touch” with PSG clients. “You get to know who you’re working with, develop a partnership, and have the advantage of years of leasing expertise at your fingertips to help them.” |
| |JOE'S CORNER
In conversations with our Clients, they shared that 2014 was very rewarding and successful - ultimately meaning it was also a very good year for the GreatAmerica Portfolio Services Group. We know our success is dependent on the success of our Clients. In reflection, I am excited to share some of our achievements from the previous year and look forward to 2015. Our goal is to be the leader in providing third party outsourced servicing solutions.
- Expanded the ServicerZone front-end servicing platform to include credit processing
- Expanded reporting capabilities for our customers
- Implemented an enhanced loan servicing platform for the residential solar industry
- Implemented a quarterly servicing review process for our Clients
- Grew our third party serviced portfolio by 75%
- Grew our backup servicing Clients by 100%
- Welcomed 10 new GreatAmericans to our servicing team
2015 Focus Areas:
- Continued growth and development of our Team
- Technology enhancements geared towards customer needs
- Providing value-add servicing solutions to captives, banks and solar opportunities
- Enhance our services and products to improve our value proposition to our clients
The GreatAmerica Principles include building enduring relationships with our Clients while being committed to mutual success. In 2014, we continually created awareness to our servicing team about the importance of a positive experience in every interaction with our Clients or their customers. We will do the same in 2015. Our customers, investors, and communities need to be proud of their association with us based on our reputation for hard work, integrity, excellence, and history of success. Whether you are a customer, prospect, or a friend of GreatAmerica Portfolio Services, we wish you a prosperous 2015!
| || ||Joe Andries |
Vice-President & General Manager
GreatAmerica Portfolio Services
Tel. 877-762-3808 or 507-929-5117