Servicer News, Vol. 1 Fall 2012

posted by Joe Andries on Tuesday, September 11, 2012


ABOUT US

GreatAmerica Portfolio Services (GPSG) is a lease and loan outsourcing service provider specializing in third party, backup, and successor servicing. We focus on developing mutually beneficial relationships with banks, independent financial companies, captives, vendors, manufacturers, trustees and financial investors, ultimately helping them achieve greater success.

NOTES FROM THE FIELD

"I found myself working on operational issues when I should have been finding more deals. GreatAmerica is the answer for companies similar to mine - they immediately provided me with an established servicing platform."

- Independent Leasing Company

Third Party Servicing Solutions

A strong outsourcing partner is critical to growing your business and the customer experience. GPSG has a private label offering of quality service, proven procedures and system access and reporting at a cost savings and with fewer operational barriers so clients can concentrate on core strengths.

Read more about GPSG and third party servicing.

Back-up Servicing Solutions
The days of merely being a named backup servicer are gone. Over the course of managing 50 portfolio transitions to successor servicer, it's evident that a successful servicing transfer requires preparation, cooperation, and knowledge.

Read more about GPSG and back-up servicing.

THE GREATAMERICA EXPERIENCE SPOTLIGHT

We believe that GPSG has a unique way of treating our customer's portfolios. Philosophically, we view each portfolio as our own, and we operate in a manner that will both maximize portfolio performance and also provide excellent customer service to the underlying borrowers in the portfolio. To achieve this, GPSG has put in place strong people using industry leading systems, and operating within defined processes. In addition, "The GreatAmerica Experience" underscores everything that we do - this means (at a minimum) delivering on our commitments, rising to the occasion, and constantly exceeding expectations.

As Director of Operations, Matt ensures seamless onboarding for our customers and develops the architecture for servicing each customer. His investment banking experience in New York and Omaha brings that extra level of capability and knowledge in financial markets, securitizations, and processes. 

“I like to ensure our customers are successful and the underlying borrowers receive the GreatAmerica Experience,” Matt says. “We have a culture of engaged participation ... and that is a huge differentiator.”

JOE'S CORNER

There's a lot of business advice and wisdom floating around these days. Some advice that resonates for me and cuts through the clutter are these tips from Jack Welch. To this day, I find myself referring back to his views for guidance and direction.

"What Leaders Do"
  • Leaders relentlessly upgrade their team, using every encounter as an opportunity to evaluate, coach, and build self-confidence.
  • Leaders make sure people not only see the vision, they live and breathe it.
  • Leaders get into everyone's skin, exuding positive energy and optimism.
  • Leaders establish trust with candor, transparency, and credit.
  • Leaders have the courage to make unpopular decisions and gut calls.
  • Leaders probe and push with a curiosity that borders on skepticism, making sure their questions are answered with action.
  • Leaders inspire risk-taking and learning by setting the example.
  • Leaders celebrate.
Joe Andries
Vice-President & General Manager
GreatAmerica Portfolio Services
Tel. 877-762-3808 or 507-929-5117
Fax 877-762-3809

jandries@greatamerica.com

About The Author

Joe Andries, Vice President and General Manager of GreatAmerica Portfolio Services Group LLC, is responsible for the sales, marketing, operational oversight and strategic planning for the Portfolio Services Group. Prior to joining GreatAmerica Portfolio Services Group in 2010, Joe was the SVP and ... read more

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