Servicer News, Vol. 2 Winter 2012

posted by Joe Andries on Wednesday, December 05, 2012

ABOUT US

GreatAmerica Portfolio Services (GPSG) is a lease and loan outsourcing service provider specializing in third party, backup, and successor servicing. We focus on developing mutually beneficial relationships with banks, independent financial companies, captives, vendors, manufacturers, trustees and financial investors, ultimately helping them achieve greater success.

NOTES FROM THE FIELD

This past October, I had the opportunity of being among a distinguished panel of presenters that The Alta Group assembled for the 2012 ELFA 51st Annual Convention: Surviving...and Thriving in the Post-Liquidity Crises World. We were asked to share our strategic overview of taking our Portfolio Services Group to market. Our Customer centric culture, existing platform, expertise and strong reputation for excellence were drivers in deciding to allocate resources towards growing our Portfolio Services Group. ELFA subscribers are able to view the full panel discussion here: http://elfa.sclivelearningcenter.com

Testimonial

"GreatAmerica Portfolio Services Group has enabled us to customize the servicing of our portfolio. There is continual interactive improvement, which has lowered delinquency and improved the cash flow. We feel we are optimizing profitability while also handling our clients in a professional efficient manner. We have great confidence that our cash is secure and being deposited in our accounts as scheduled. This is further enhanced by GreatAmerica's excellent reporting. We fully anticipate that his improved portfolio performance, reporting capability, and the credibility that GreatAmerica Portfolio Services Group provides will enable us to expand and enhance our funding. We couldn't be more pleased."

- A Specialty Finance Company
GPSG Customer since 2012

Third Party Servicing Solutions

Your outsourcing partner interacts every day with your customers, and therefore is a reflection of you and your business. We welcome the opportunity to be an extension of your business, a role we are comfortable with and have displayed success in delivering since we opened our doors. The right servicer for your customers can be the difference between success and failure.

More about
GPSG and third party solutions.

Back-up Servicing Solutions

GPSG takes the natural steps in any backup servicing assignment to be prepared as though the servicing will transfer. Those steps include a level of detail relevant to the assignment - in some cases assigning names of the GPSG employees who would service a portfolio in the event of transfer. Lenders and investors count on GPSG to be prepared and ready to protect their interests if needed.

Read more about GPSG servicing solutions.

THE GREATAMERICA EXPERIENCE SPOTLIGHT

GreatAmerica Portfolio Services Group has adopted the open door management style of its parent company. Our organizational chart puts the customer in the center and surrounds them with teams supported by experience senior leadership - we are not bound by the silo structure of most finance companies. Service continuity is maintained by teams of cross-trained individuals with intimate knowledge of the customer's needs. This structure has successfully served our customers since 2001, ensuring scalability and smooth and consistent delivery of services.

Dan Goderis oversees our portfolio management section and is a 27-year veteran in the industry. His expertise in managing multi-tiered collection strategies has contributed toward an exceptional delinquency and write-off record that's consistently below industry averages. 

Dan is also great with customers, having recently been recognized internally with a "WOW" award for his superb customer service skills. Dan is a member of the ELFA Credit and Collections committee. 

JOE'S CORNER

I have been a part of many teams in my life…including sports teams that I was on, coaching our children’s teams, company teams and as a spectator, many other teams.  The success of the teams often times lies with the members knowing their roles and working together toward a common goal.  I have following quotes displayed to remind me often of the essentials of a successful team:  
  • Coming together is a beginning. Keeping together is progress. Working together is success. (Henry Ford)
  • Teamwork is the ability to work as a group toward a common vision, even if that vision becomes extremely blurry. (Unknown)
  • Talent wins games, but teamwork and intelligence wins championships. (Michael Jordan)
  • None of us is as smart as all of us. (Ken Blanchard)
  • Teamwork - It is a fact that in the right formation, the lifting power of many wings can achieve twice the distance of any bird flying alone. (Unknown)
Joe Andries
Vice-President & General Manager
GreatAmerica Portfolio Services
Tel. 877-762-3808 or 507-929-5117
Fax 877-762-3809

jandries@greatamerica.com

About The Author

Joe Andries, Vice President and General Manager of GreatAmerica Portfolio Services Group LLC, is responsible for the sales, marketing, operational oversight and strategic planning for the Portfolio Services Group. Prior to joining GreatAmerica Portfolio Services Group in 2010, Joe was the SVP and ... read more

  • Glass Door
1-800-234-8787