Servicer News, Vol. 5 Fall 2013

posted by Joe Andries on Friday, September 13, 2013

ABOUT US

GreatAmerica Portfolio Services Group (GPSG) is a lease and loan outsourcing service provider specializing in third party, backup, and successor servicing. We focus on developing mutually beneficial relationships with banks, independent financial companies, captives, vendors, manufacturers, trustees and financial investors, ultimately helping them achieve greater success.

NOTES FROM THE FIELD

Data Security

Our clients not only expect their data to be secure, they require it. We provide protection from natural disasters, fire, and data loss/damage by employing strict data security procedures. Our own experience (In 2008, GreatAmerica was out of our building for 68 days due to a 500 year flood, experiencing zero down-time) has shaped an aggressive and robust approach to business continuity and data protection. Few servicing companies can claim the same successful outcome! And our security protocols have gotten the “seal of approval” after audits from some of the largest banks in the U.S.

Third Party Servicing for Banks

GPSG recently signed on a major bank to service its equipment lease portfolio. GPSG, through its parent’s affiliation with other major banks, found it easy to navigate in this familiar, yet highly regulated environment of bank-owned leasing divisions, with differences residing primarily in data security, accounting and reporting. Being able to adapt is instrumental to being a valuable servicing partner in the banking community. Many banks are taking the initiative to start a lease portfolio or re-start their existing lease portfolio...having an experienced and knowledgeable lease service provider to complement their initiative can be the difference between success and failure.

Backup Servicing Solutions for the Solar Industry

There is a growing need for solar finance companies, investors, and banks to secure backup servicing solutions for their residential solar portfolios. GPSG provides flexibility for residential solar portfolios with these different backup structural options:

  • GPSG has partnered with a major bank to be the named backup servicer, with GPSG acting as its subservicer for the financial contracts and a reputable O & M (operations and maintenance) software provider handling the transition of the O&M aspect of the solar equipment.
  • GPSG as the named backup servicer with the O & M transition provider as its subservicer.
  • Each party named separately for their specific role. GPSG as the backup servicer for the financial contracts; and the O & M provider as the backup servicer for the operations and maintenance aspect of the solar equipment.

THE GREATAMERICA EXPERIENCE SPOTLIGHT

The GreatAmerica Experience describes our customer-centric attitude and can-do spirit when we are working with our customers. Unlike most financial and servicing institutions, GPSG is structured around a team-based environment where cross-trained individuals deliver continuity to our relationships. Our objective is to field a high performance team of knowledgeable individuals who can provide one-call resolution to our customers.

As Director of Operations, Brian Flynn works with our customers to develop a servicing platform that satisfies their needs. His 26 years of leasing and lending experience provide him with the foundation necessary to create workable solutions for all parties.

“My goal is to provide the GreatAmerica experience to all of our customers. I have worked with strong companies in the past but never one with a culture of customer care as pervasive as it is here at GreatAmerica.

JOE'S CORNER

People really do make a difference...

As I celebrate my third year anniversary with GreatAmerica, I have witnessed the difference that truly engaged employees can make in winning opportunities and retaining customers. How does GreatAmerica define engaged employees?

An engaged GreatAmerica employee is involved, passionate, has a sense of urgency, and is constantly learning, thinking, and finding ways to improve. Our people are carefully selected to ensure a strong cultural fit, and that the job is a fit for them.

Once on board, they are trained to fulfill the job requirements, and then the culture kicks in to retain them. An eye popping stat is that GreatAmerica retains greater than 95% of its employees year in and year out. Looking at it a different way, last year we lost less than 20 employees who were valued contributors from our 400 employee staff. How does that happen?

We recognize that employees are the “difference makers” in our customer relationships. We ask our employees to participate in an Employee Engagement Survey every other year. Each leader then carefully studies their specific team results so they can act upon improvement opportunities and keep doing what has been positive. Last year the highest scoring questions were:

  • Do I believe in the GreatAmerica vision?
  • Am I proud to work at GreatAmerica?
  • I am eager to learn new things to increase my value at work.
  • I enjoy the culture and work environment at GreatAmerica.
  • I am passionate about GreatAmerica.


I too am proud to be part of the GreatAmerica family. I had always heard of The GreatAmerica Way and can honestly say I underestimated the value that such a strong culture can deliver personally and professionally. I have worked for organizations in the past that had aspirations of delivering a high level of people power; GreatAmerica is clearly a step above. Our dedicated employees make a difference and I can confidently tell prospective customers that our GreatAmerica employees are the competitive advantage in the servicing industry.

Joe Andries
Vice-President & General Manager
GreatAmerica Portfolio Services
Tel. 877-762-3808 or 507-929-5117
Fax 877-762-3809

jandries@greatamerica.com 

About The Author

Joe Andries, Vice President and General Manager of GreatAmerica Portfolio Services Group LLC, is responsible for the sales, marketing, operational oversight and strategic planning for the Portfolio Services Group. Prior to joining GreatAmerica Portfolio Services Group in 2010, Joe was the SVP and ... read more

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