Servicer News, Vol. 6 Winter 2013

posted by Joe Andries on Thursday, December 12, 2013

The latest info from GreatAmerica Portfolio Services
Happy Holidays from GreatAmerica Portfolio Services Group!
ABOUT US

GreatAmerica Portfolio Services Group (GPSG) is a lease and loan outsourcing service provider specializing in third party and backup servicing. We focus on developing mutually beneficial relationships with banks, independent financial companies, captives, vendors, manufacturers, trustees and financial investors, ultimately helping them achieve greater success.

NOTES FROM THE FIELD

Third Party Servicing - The Onboarding Process

On-boarding a new client must be an efficient and painless process. Having recently brought on 35 clients, our on-boarding routine has focused on the procedures and systems to support these clients from day one.  Internal preparation includes meeting with our client weekly, then daily as we get closer to the “go-live” date.  Those meetings outline the necessary steps, deliverables and follow-up items for both GPSG and the new client.  We are firm believers in the adage “Proper Preparation Prevents Poor Performance”!          

Third Party Servicing – the Front-end Servicing Solutions

The GPSG front-end allows clients to input and manage the application, pricing, credit, and documentation processes using our systems.   After pricing and credit parameters have been defined by the client with our assistance, the client then uses our online tools to price their opportunities and underwrite the credits via our ServicerZone. Once the client adjudicates the credit, they populate their agreements on templates stored on ServicerZone.  Those contracts are then automatically activated in our back-end servicing system.  Our involvement can range from help desk support and limited processing, to oversight.  Since coupling the complete front-end and back-end servicing solution, we have successfully partnered with multiple clients to effectively implement ServicerZone into their processes – allowing them to focus on their core business and success. 

Backup Servicing Solutions for the Solar Industry

GPSG looks forward to working with industry partners and experts to prepare for the next wave of opportunities as a result of the recent securitization activity in the residential solar space.  Demand for backup servicing for solar finance companies, investors, and banks will require more than the just “transition services.” GPSG has assembled a consolidated traditional approach to respond to the market needs. Through a subservicing arrangement between GPSG (as servicer) and a reputable Operations and Maintenance (O&M) provider, we have partnered with a major bank to be the named backup. By combining the financial strength, industry expertise and capabilities of the three parties, it presents a very effective and efficient means of protection for the investors.  

 

GREATAMERICA EXPERIENCE

Our success is dependent upon the success of our clients.  Because of this belief we proactively invest the necessary time at the beginning of our client relationships to make certain our employees are trained on their needs and our solutions.  Through this training, we are able to confidently service in a way that provides an exceptional customer experience on behalf of the client.  Our cross functional team consisting of tenured employees, offers expertise to our clients as well as their customers and investment partners.  At GreatAmerica we help “Every Customer, Every Time. 


As Tax Manager, Kim Toomer ensures compliance with federal, state and local laws pertaining to sales/use, property, income and franchise taxes.   She provides direct leadership to the GreatAmerica Tax Team, which is committed to providing outstanding customer service.

Kim has been with GreatAmerica for the last 6 years.  Prior to that, Kim worked at the Internal Revenue Service as a Revenue Agent.  “I love the challenges that multistate taxes bring.  It fuels my passion of learning and I feel personally rewarded when I can share my knowledge to help others succeed.”
JOE'S CORNER

Making a list and checking it twice...

In the spirit of the Holiday Season, I thought it would be appropriate to share my GPSG wish list for the upcoming season: 

  1. Client satisfaction
  2. Client growth
  3. Client success
  4. Corporate growth for our company
  5. Employee personal growth
  6. Advancement opportunities for our employees
  7. Prosperity for our industry
  8. Prosperity for our country
  9. The health and safety of all GreatAmerica family, friends and clients
  10. Peace for the World 

At GreatAmerica, we are grateful for the success we have experienced, but it is even more gratifying to support your success and fulfill our motto of “Helping You Get There”.   Regardless of profitability potential, GPSG will reject opportunities that are inconsistent with our collective sense of integrity or that ask us to compromise the level of excellence our partners deserve.  We strive to ensure our customers, employees, investors, and communities are proud of their association with us based on our reputation for hard work, integrity, excellence, and strong history of shared success.  Happy Holidays and Best Wishes for a great 2014! 

Joe Andries
Vice-President & General Manager
GreatAmerica Portfolio Services
Tel. 877-762-3808 or 507-929-5117
Fax 877-762-3809

jandries@greatamerica.com
  

IN THE NEWS


Evolving from a Broker to a Lessor (via NEFA Newsline)

Reframing the Outsourcing Decision as a Parternership Opportunity (via MonitorDaily)

WOW: the Cultural Design of GreatAmerica Financial Services (via io360/Photizo)

LEASE PROCESSING


What Functions Make Sense to Outsource?

-  Credit Application, Processing and Adjudication Recommendation

-  Documentation Prep, Review and Audit

-  UCC, Titling and Insurance Processing

-  Invoicing

-  Cash Management

-  Customer Service

-  Collections

-  Loss Mitigation

-  Tax Services

-  Reporting

-  Asset Management

CALENDAR


ABS Vegas
Las Vegas, NV
January 21-24, 2014
 
ASF
Las Vegas, NV
January 26-29, 2014
 
ABA National Conference for Community Banks
Phoenix, AZ
February 16-19, 2014
 
Solar Power Finance and Investment Summit
San Diego, CA 
February 24-27, 2014
 
IMN/ELFA Investors Conference        
New York, NY 
March 20, 2014

Copyright © 2013, All rights reserved.
GreatAmerica Portfolio Services | 625 First Street SE, Suite 800 | Cedar Rapids, IA 52401

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About The Author

Joe Andries, Vice President and General Manager of GreatAmerica Portfolio Services Group LLC, is responsible for the sales, marketing, operational oversight and strategic planning for the Portfolio Services Group. Prior to joining GreatAmerica Portfolio Services Group in 2010, Joe was the SVP and ... read more

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