| |ABOUT US
GreatAmerica Portfolio Services Group (GPSG) is a lease and loan outsourcing service provider specializing in third party and backup servicing. We focus on developing mutually beneficial relationships with banks, independent financial companies, captives, vendors, manufacturers, trustees and financial investors, ultimately helping them achieve greater success.
| |NOTES FROM THE FIELD
Third Party Servicing - Reporting
“How can I keep control of my portfolio” is probably the most asked question in an outsourced servicing relationship. Our partners use our ServicerZone web-based tool to view all relevant activity, namely delinquency and cash flow reporting. Users can review collector notes and last-payment receipt dates all in the same report. Another popular report is the cash applications report, where users can track cash flow status. We take ownership of the operational processes and provide transparency by giving you the tools to monitor your portfolio.
Third Party Servicing – The GreatAmerica Value Proposition
No two portfolios--or clients--are exactly alike, which is why our initial contact with a prospect involves a deep needs analysis to fully understand the company’s business model. By identifying their wants, needs, and expectations, we deliver a servicing solution that is relevant to their overall business model. This tailoring helps support our customer’s unique needs and maintain their market differentiation. Our contributions to the partnership include:
- Unparalleled customer centered culture,
- Financial stability and strength, and
- Industry leading systems.
Who is Our Customer in a Backup Servicer Assignment?
This can vary since an indirect relationship is frequently formed between us and the originator tasked with providing the lender/bondholder/equity partner with protection from a servicing risk. This “ultimate customer” requires confirmation that there is a strong replacement servicer ready and willing to step in. Since the backup servicing roles, responsibilities, and economics are often negotiated with the originator and not the ultimate customer, there can be inherent awkwardness at times. GreatAmerica Portfolio Services enters every backup servicing assignment with the ultimate customer in mind. We won’t sign up for business opportunities that would require us to compromise the level of excellence that our ultimate customers deserve.
| |GREATAMERICA EXPERIENCE
“The GreatAmerica Experience" represents six standards on how we handle every customer and underscores everything we do. We strive to understand our customer’s needs and help them be more successful. For example, a deep understanding our customer’s needs helped us anticipate the reporting required to successfully fulfill a bank audit. Our customer was thrilled with the timeliness of the additional reporting that allowed them to successfully meet the examiner’s requests. They stated, “We would not have been as well prepared without your assistance and understanding of our requests.” We view each portfolio as our own, and operate in a manner that will maximize portfolio performance while providing excellent customer service.
| || ||An Iowa native, Darren Sholes brings his experience in treasury, cash management, and process improvement to his role as Senior Financial Analyst. He is responsible for working with our customers to understand their servicing and business needs. |
Darren has been with GreatAmerica for 9 years and in the field of Finance for 17 years. He received his BA and MBA from the University of Iowa. Darren is also a Certified Treasury Professional and a member of the Association for Financial Professionals. He enjoys the daily challenges presented to the Portfolio Servicing Group and delivers the GreatAmerica Experience with each opportunity.
| |JOE'S CORNER
Retaining customers and making them more successful is our ultimate goal, and we strive to accomplish this through high quality service and support. This approach is underscored by a foundation of trust and respect between us and our customers. There are statistics that prove the importance of customer retention. The stats are relevant, but from our perspective, people do business with people they trust and respect.
Our ability to deliver value to our customers hinges on the quality of our people. We hire employees who desire to be the best and work well within the GreatAmerica culture. In addition to rigorous technical training, our team members are immersed in providing a customer experience focused on retention. We know customer loyalty is earned each day, and we constantly measure our service levels to identify areas of opportunity. We have regular internal training sessions solely focused on building customer relationships. The curriculum includes ways to gain respect – from speaking on a first name basis to being resourceful, and showing genuine interest in their success. Our goal is to get a “Wow” reaction from our customers!
| || ||Joe Andries |
Vice-President & General Manager
GreatAmerica Portfolio Services
Tel. 877-762-3808 or 507-929-5117