Collabrance Receives 97.2% Customer Satisfaction Rating

posted by Collabrance on Thursday, May 11, 2017

FOR IMMEDIATE RELEASE

5/11/2017

(Cedar Rapids, IA) – Master managed service provider Collabrance LLC finished its 2017 fiscal year with record growth, attributing the success to strong market demand for premium services.

“We operate in a market that’s crowded with organizations who measure success by numbers of devices and users. The intent of Collabrance was not to be the biggest; instead we committed to be the best. Our numbers confirm we are delivering on that commitment.” said Greg VanDeWalker, Senior Vice President of IT Channel and Services at Collabrance LLC. “We’ve discovered great demand for a non-commodity approach that centers on white glove customer service and efficient problem solving.”

Customers using Collabrance services in Fiscal 2017 reported a 97.2% customer satisfaction rating and a 95.3% success rate in remote ticket resolution.

“Having a live voice answer the phone within two rings helps end users feel their problem is being solved instantly,” said VanDeWalker. “With a remote resolution rate at this level, our partners can focus their teams on revenue generating, high margin activities.”

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About Collabrance LLC

Established in 2009, Collabrance is a Master Managed Service Provider that partners with Service Providers determined to offer an exceptional IT experience to their customers. Collabrance provides a standards-based technology offering and remote services delivered by a U.S. based team of technical experts focused on people, not just technology. To ensure partners’ success and profitability in Managed IT Servic­­­­es, Collabrance also provides business planning, virtual Sales Manager, sales training, and access to industry experts. www.collabrance.com.

 

 

Media Contact:

Brittney Stepanek
Director, Strategic Marketing Collabrance LLC
319.261.4391
bstepanek@greatamerica.com

About The Author

Collabrance, a subsidiary of GreatAmerica Financial Services, is a Master Managed Service Provider located in Cedar Rapids, Iowa. We provide a low risk way to effectively and profitably scale a Managed IT Services business. www.collabrance.com  

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