The Results of Tech42's Hardware as a Rental Strategy
As a result of their tenacity and hard work, Tech42 made the transition from break-fix to Managed Service Provider in less than 3 years.
Michael says the transition has meant happier clients, and happier technicians.
“Our customer satisfaction levels are significantly higher among our Managed Services clients than any of our other clients,” Michael said. “Our engineer’s job satisfaction has also increased significantly, because now they know they are building good networks.”
If having client and staff satisfaction wasn’t enough, this transition led to impressive growth rates in terms of both revenue and valuation. Michael says without the help of GreatAmerica HaaR, the transition would have taken longer.