Erica received a call from a customer needing help registering with GreatAmerica's online portal. Erica was able to manually register the customer and send out a verification email on their behalf. After registering, the customer wanted to thank Erica for, “helping out the old folks like me!”
Jacquie helped a customer whose bank information was compromised obtain an early buyout quote. The customer was extremely grateful for their assistance getting the matter resolved. They said, "You have been wonderful to work with and I appreciate all of the help."
A customer called in with several questions regarding the details of their balloon payment. Elena was able to answer all the customer’s questions quickly and thoroughly. The customer said, "You are so polite and helpful, I always have a great experience when I call in. All of you guys are awesome!"
Kristy swiftly provided paperwork and details about the transfer process for an agent. “Thank you, Kristy! I have never received transfer documents on a file before having to contact the provider multiple times. I can’t believe how fast and pleasant you made this for all parties involved.“