We all know workplace culture is important to today’s workforce. As Generation Z enters the workplace it will continue to grow in importance, and dealers within the office imaging space have become more tuned in to this need.
Laurie McLevish, sales development manager at Print Audit and Education Committee member for the Managed Print Services Association (MPSA), presented on the importance of business reviews at the BTA Capture the Magic Event in early December. I was lucky enough to be in attendance. Her presentation, which was based on the MPSA’s Managed Print Services Assessment Guidebook, really got me thinking about the practice of business reviews and how they can impact the success of our own dealers, positively or negatively.