Unified Communications and IT Blog

Gain Control over Your Organization's Roller Coaster of Change

posted by Jackie Schmid on Monday, April 15, 2019

Change is inevitable, but it doesn't have to be hard. Learn how to better prepare your company and your team for the roller coaster of change with these 9 steps.

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3 Strategies to Create a Repeatable Technology Refresh Cycle

posted by Ian Pugh on Monday, April 08, 2019

Get 80% of your clients to refresh their tech punctually through renewals, refreshes and upgrades. Discover the benefits and what mistakes to avoid in your tech refresh strategy.

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Build Peak Moments into Your Managed Services Customer Experience

posted by Stephanie Ragsdale on Monday, April 01, 2019

When providing Managed Services there are unavoidable negative experiences your customers go through. Counteract them with positive ones to market your company. Nowadays, customers control a lot of our marketing, but learn from one of the most successful companies around on how to influence them.

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Are Your MSP Clients Costing You?

posted by Ryan Goodman on Monday, March 25, 2019

Even the most diligent MSPs experience profitability leaks. Small trickles here and there on each managed services client can lead to net losses across the organization. Learn 3 common areas where this happens and how to stop it.

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What Works and What Doesn't In Your Hardware as a Service Sales Approach

posted by Stephanie Ragsdale on Monday, March 18, 2019

Implementing HaaS requires a change to your selling method. Successful businesses sales approaches contain these four traits, while businesses that struggle make these four sales mistakes.

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AV Resellers Search for Answers to the Elusive Recurring Revenue Challenges at NSCA Business Leadership Conference

posted by Lee Rozeboom on Wednesday, March 13, 2019

Business transformation was a hot topic at The NSCA Business and Leadership Conference and AV as a Service is one avenue to add more recurring monthly revenue. We cover the biggest questions they face, and a few answers to help System Integrators make the transformation.

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Nurturing Talent Matters in the IT Channel's Talent Drought

posted by Arial Harland on Monday, March 04, 2019

We are no longer just in a war for talent but a talent drought. There is not enough existing talent with the required skill sets to fill the empty seats in the IT channel. Instead, develop your existing employees to become the talent you need.

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Managed Service Providers: Don't Make This Mistake When Building Your As-A-Service Offering

posted by Jackie Schmid on Monday, February 25, 2019

It's the year for As-A-Service, but are you missing a crucial piece to your offering that can increase your business valuation and EBITDA?

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Is Your MSP Equipped to Manage Multiple Technology Vendors?

posted by Greg VanDeWalker on Monday, February 18, 2019

The process of managing technology vendors is a critical part in the operations of managed service businesses. When developing a strategic process to evaluate vendors, here's what to look for and how to manage them.

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The Difference Between a Lease and Bank Loan for Equipment Purchases

posted by Stephanie Ragsdale on Monday, February 11, 2019

The two most popular ways to go about equipment financing are through a lease or a loan. While they're often thought of as the same, the differences between a lease and a loan may surprise you and your customers.

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The Real Reason Your Customers Aren't Buying IT Hardware and Business Communications Equipment

posted by Dave Isenberg on Monday, February 04, 2019

Wonder why your customers won't buy new equipment and keep slow, inefficient hardware instead? It's the same reason why we keep our lawn mowers long after their prime. Here's how to prevent it through regular refreshes.

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Best Practices to Make the Next Changes to Your Sales Compensation Plans Easier

posted by Ian Pugh on Monday, January 28, 2019

Sales people and business owners share a common enemy: the sales compensation plan. These best practices will make it easier for you to build and roll out your next comp plan.

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4 Ways to Build Credibility During a Managed Services Sale

posted by Stephanie Ragsdale on Monday, January 21, 2019

In an industry that sometimes feels like it is becoming commoditized, Managed Service Providers are looking for ways to both differentiate and build credibility. Here are 4 ways to build credibility with your prospects early in the sales process.

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A Day in the Life of Mallory, Talent Acquisition Specialist

posted by Mallory Hynes on Monday, January 14, 2019

'A Day in the Life' is an ongoing series that introduces you to a different team member and gives you a glimpse into their typical workday at GreatAmerica. This week, Mallory, Talent Acquisition Specialist, explains her typical day spent helping recruit and hire new employees.

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What Fees Should Your Customer Expect on Their Technology Lease or Rental

posted by Jackie Schmid on Monday, January 07, 2019

There is still a lot of mystery around financing in the technology space. Here are some answers to the biggest questions we get around the pricing and fees for financing.

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