Unified Communications and IT Blog

Are You Overlooking these 5 Hidden Obstacles to Providing Outstanding Customer Service?

posted by Ciarra Wagner on Friday, December 06, 2019

The key to pursuing excellent customer service is to embrace the ever-changing process of learning. You cannot live in a shell of comfortable old ways -- this comfort will lead to mediocrity. In this blog, you will learn of 5 common obstacles that emerge in customer service, and how to overcome them.

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Case Study: How an AV Integrator is Saving their Customers Time and Money through AV as a Service (AVaaS)

posted by Ciarra Wagner on Friday, November 15, 2019

Join us as we explore a recent success of a Northern California AV Integrator, who is taking advantage of GreatAmerica's 'AV as a Service' program. You can also find resources to learn more, including how to get started with your As-A-Service offering.

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How Two MSPs Transformed Their Business by Adopting an As-A-Service Model

posted by Ciarra Wagner on Wednesday, November 06, 2019

Steve Treanor with Help Desk Cavalry and Michael Pickreign of Tech42 share their success stories [including some best practice tips] at this year's IT Nation Connect Conference in Orlando, Florida.

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These Two Symptoms Indicate Your Customers Should Stop Owning Technology

posted by Ian Pugh on Tuesday, October 29, 2019

Standards matter. Security standards, compliance standards, and technology standards all contribute to the success of technology providers. Yet they haven't seen the benefits of having standards for the way customers buy.

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Service Leadership Survey: Two Surprising Twists in Cybersecurity Findings

posted by Lee Rozeboom on Wednesday, October 23, 2019

According to a new Service Leadership survey, almost everybody who responded plans on growing their security business, but we were also surprised by a few things.

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How to Scale Your IT Business with Cybersecurity

posted by Corey Kerns on Thursday, October 17, 2019

Service Providers who choose not to evolve their managed security offering may continue to lose customers and potentially be left behind altogether. MSPs who do evolve their managed security offering in response to the demands of the market will thrive. In this blog, we'll discuss the opportunity for MSPs to grow their IT business and enhance their reputation to become what is known as a Managed Security Service Provider (MSSP) to ensure relevance and a trusted presence in the industry.

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What Your Customer can Expect upon Saying "Yes" to GreatAmerica

posted by Ashtin Hewitt on Friday, October 11, 2019

Introducing the concept of financing can bring forth several questions around the journey and what to expect, especially if it's a first for both you and the customer. Let us help address the unknown by painting a picture starting from the moment you offer a monthly payment option.

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Three Avenues to Becoming an Innovation-Embracing Integrator

posted by Chad Sowers on Thursday, October 03, 2019

Do you long to thrive comfortably in a state of constant change and disruption? Follow along through Chad's three key takeaways from this year's Pivot to Profit event, hosted by NCSA. Included in the takeaways are three actionable pieces of advice as you embark on the journey to recurring revenue.

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What Can You Expect as You Adopt an As-A-Service Model?

posted by Nicole Mead on Friday, September 27, 2019

Nicole Mead, a panelist at the 2019 IT GlueX event, shares her takeaways from the "XaaS and the Future of IT" Panel discussion, where herself, alongside other industry experts, explore trends, challenges, and pros and cons associated with adopting an As-A-Service model.

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Why are MSPs selling more hardware today than in any quarter of the past 3 years?

posted by Lee Rozeboom on Thursday, September 12, 2019

If you missed the exclusive survey results revealed in Part 1 of our two-part Service Leadership Webcast Series, read this recap to learn what the best-in-class CEOs - both MSPs and VARs - are doing with their Managed Services businesses.

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How I Created a Perpetual Technology Budget for My Customers (Part 3)

posted by Ian Pugh on Tuesday, September 03, 2019

In Part 3 of the consumption transformation blog series, Ian shares data on how the Customer for Life journey shaped up for him and his company through three steps: 1. Lead with a monthly payment, 2. Agree to the usable technology lifecycle, and...

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Want Customers for Life? Ask Yourself this One Simple Question (Part 2)

posted by Ian Pugh on Wednesday, August 28, 2019

Are your customers unwilling to give up their ancient technology? Are they so married to the outdated analog phones, exchange servers, or backup tapes that it is costing you profit and efficiency to support them? In Part 2 of our three-part consumption transformation series, Ian elaborates on two key strategies for obtaining a customer for life.

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Why I Led with a Monthly Payment When I Ran a Technology Company (Part 1)

posted by Ian Pugh on Thursday, August 22, 2019

In Part 1 of the consumption transformation blog series, join Ian Pugh on a journey through recognizing a flawed sales approach, its solution and implementation, and learn how you can create an environment where your customer base is with you for a lifetime.

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What Should You Think When You Hear "GreatAmerica"?

posted by Ciarra Wagner on Thursday, August 15, 2019

When you hear the names of products, you often associate an opinion that you've developed given your experience with the product. When you hear the name, "GreatAmerica", we want you to think of a personal tool here to equip you with the knowledge needed to enhance your sales process and ultimately achieve greater success.

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The 4 S's of Financing for Managed Service Providers

posted by Taylor McDonough on Wednesday, August 07, 2019

GreatAmerica's goal when working with MSPs is to help them increase the stickiness of their customer base, own the technology refresh cycle, get customers on a supportable stack, and increase efficiency through financing.

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