Unified Communications and IT Blog

  • How to Scale Your IT Business with Cybersecurity

    posted by Corey Kerns on Thursday, October 17, 2019
    Service Providers who choose not to evolve their managed security offering may continue to lose customers and potentially be left behind altogether. MSPs who do evolve their managed security offering in response to the demands of the market will thrive. In this blog, we'll discuss the opportunity for MSPs to grow their IT business and enhance their reputation to become what is known as a Managed Security Service Provider (MSSP) to ensure relevance and a trusted presence in the industry.

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  • What Your Customer can Expect upon Saying "Yes" to GreatAmerica

    posted by Ashtin Hewitt on Friday, October 11, 2019
    Introducing the concept of financing can bring forth several questions around the journey and what to expect, especially if it's a first for both you and the customer. Let us help address the unknown by painting a picture starting from the moment you offer a monthly payment option.

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  • Three Avenues to Becoming an Innovation-Embracing Integrator

    posted by Chad Sowers on Thursday, October 03, 2019
    Do you long to thrive comfortably in a state of constant change and disruption? Follow along through Chad's three key takeaways from this year's Pivot to Profit event, hosted by NCSA. Included in the takeaways are three actionable pieces of advice as you embark on the journey to recurring revenue.

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  • What Can You Expect as You Adopt an As-A-Service Model?

    posted by Nicole Mead on Friday, September 27, 2019
    Nicole Mead, a panelist at the 2019 IT GlueX event, shares her takeaways from the "XaaS and the Future of IT" Panel discussion, where herself, alongside other industry experts, explore trends, challenges, and pros and cons associated with adopting an As-A-Service model.

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  • Why are MSPs selling more hardware today than in any quarter of the past 3 years?

    posted by Lee Rozeboom on Thursday, September 12, 2019
    If you missed the exclusive survey results revealed in Part 1 of our two-part Service Leadership Webcast Series, read this recap to learn what the best-in-class CEOs - both MSPs and VARs - are doing with their Managed Services businesses.

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  • How I Created a Perpetual Technology Budget for My Customers (Part 3)

    posted by Ian Pugh on Tuesday, September 03, 2019
    In Part 3 of the consumption transformation blog series, Ian shares data on how the Customer for Life journey shaped up for him and his company through three steps: 1. Lead with a monthly payment, 2. Agree to the usable technology lifecycle, and...

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  • Want Customers for Life? Ask Yourself this One Simple Question (Part 2)

    posted by Ian Pugh on Wednesday, August 28, 2019
    Are your customers unwilling to give up their ancient technology? Are they so married to the outdated analog phones, exchange servers, or backup tapes that it is costing you profit and efficiency to support them? In Part 2 of our three-part consumption transformation series, Ian elaborates on two key strategies for obtaining a customer for life.

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  • Why I Led with a Monthly Payment When I Ran a Technology Company (Part 1)

    posted by Ian Pugh on Thursday, August 22, 2019
    In Part 1 of the consumption transformation blog series, join Ian Pugh on a journey through recognizing a flawed sales approach, its solution and implementation, and learn how you can create an environment where your customer base is with you for a lifetime.

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  • What Should You Think When You Hear "GreatAmerica"?

    posted by Ciarra Wagner on Thursday, August 15, 2019
    When you hear the names of products, you often associate an opinion that you've developed given your experience with the product. When you hear the name, "GreatAmerica", we want you to think of a personal tool here to equip you with the knowledge needed to enhance your sales process and ultimately achieve greater success.

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  • The 4 S's of Financing for Managed Service Providers

    posted by Taylor McDonough on Wednesday, August 07, 2019
    GreatAmerica's goal when working with MSPs is to help them increase the stickiness of their customer base, own the technology refresh cycle, get customers on a supportable stack, and increase efficiency through financing.

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  • How does GreatAmerica and financing influence the growth and profitability of managed services?

    posted by Cody Jandik on Wednesday, July 31, 2019
    The answer to how financing ultimately influences MRR and managed services growth can be narrowed down to the following three statements: 1) Financing helps MSPs sell more products; 2) Product resale is a critical element of standardization; and 3) The most efficient and profitable Managed Service Providers enforce standards for their clients. Thus, GreatAmerica can influence the growth and profitability of your managed services through standardization and product sales.

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  • "Sincerely, a Very Unhappy Customer"

    posted by Ciarra Wagner on Tuesday, July 16, 2019
    Considering the increasing desire for instant gratification and automation in today's industry, it can feel like you are losing control over your customer relationships. In this blog, we're going to motivate you to be active in the pursuit of providing the best customer experience imaginable, knowing you have GreatAmerica in your corner to support you on your quest.

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  • When and How to Introduce Financing into Your Sales Process

    posted by Mike Langfald on Tuesday, July 09, 2019
    Do you struggle with identifying the right timing and approach when it comes to introducing financing into your sales process? Join Mike Langfald as he dissects a few tips on maneuvering through the conversation, while also establishing rapport and building trust within the relationship.

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  • Why Leading Yourself is More Important than Leading Others

    posted by Jordan Metzger on Tuesday, July 02, 2019
    Consider all of the elements that constructively impact your life. Where do "you" land on the spectrum? With over a decade of direct leadership experience, Carole Fisher explores three concepts to implement in your own life when it comes to leading from within, ultimately creating the path to your purpose.

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  • Takeaways from DattoCon19 as a Select Vendor Sponsor

    posted by Taylor McDonough on Tuesday, June 25, 2019
    What does a conference look like from the vendors point of view? Our team attended DattoCon19 in San Diego and met MSPs from around the world. During our time connecting with MSPs, we noticed a key theme in regard to common questions asked about equipment financing. Read on to learn how our team answered three of the most common questions asked throughout the conference.

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