The three P’s of Assessing Talent: Process, Purpose and Preparation Lore and literature have long used a crystal ball to predict the future. By simply gazing into the crystal ball, a clear picture of the future will present itself. It makes for a great story but less so for a step in the hiring process.
In the words of an industry expert – QBRs are like underwear: they are never one-size-fits-all! Thanks to Steve Riat, attendees at this years’ Smarketing event will forever associate underwear and QBRs.
There is no doubt that 2020 was a year of change and adaptation. However, the goal of our blog remained unchanged: to generate relevant content with information that helps you make strategic decisions for your business. This year challenged us all in many ways, but it also created many opportunities to grow, learn, and evolve. As we prepare for a new year, we reviewed the blogs that you sought out the most during 2020. In 2021, we'll continue to answer your questions and provide industry insights to help you succeed.
Many years ago, when my husband and I lived in Washington, we took a road trip to the Olympic Peninsula for a day of exploring. This was before GPS-equipped cell phones, so we were relying on a paper map to navigate the hundreds of twisting roads in pursuit of a remote waterfall.
You’ve worked hard to earn the trust and business of your customers through great service and proactive conversations about the useful life of their technology. But the current economic climate has caused many consumers to pull back. That’s why a proactive customer retention strategy is increasingly important. Even if you’ve tried to do everything you can to set your customers up for success, times of uncertainty can result in scenarios that can impact your business. Your customers may be hesitant to upgrade their solution, or they may even be tempted to move to the competition for a lower-cost alternative. If you don't have measures in place to keep them satisfied, your valued customer relationships and business are at risk.