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Help Customers Maintain a Healthy Workspace and Workforce to Continue Business as Usual Blog Feature

Office Technology Collabrance

Corey Kerns

By: Corey Kerns on March 18th, 2020


Help Customers Maintain a Healthy Workspace and Workforce to Continue Business as Usual

Evaluate Your Customers’ Disaster Recovery Plans to Help Them Minimize Downtime, Lost Revenue, Keep Business Moving

 

Customer Well-Being and Support is Your Number One Priority

Business continuity is extremely important to your customers. Various emergency situations can threaten a company’s ability to serve its customers. Thankfully, today’s technology has improved to the point where businesses can run with minor disruption if disaster or displacement strikes. Technology that can facilitate remote work should play a major role in your Business Continuity Plan (BCP).


 MSPs and Technology Providers can provide peace of mind with a business continuity plan so customers can focus on what’s most important to them. A BCP alleviates the need to worry about how to keep their IT environment running so business can continue as usual.

Critical BCP Questions to Ask Your Customer

 

A BCP is only as good as the technology framework it sits on. We recommend appraising your customer’s BCP by asking these questions:

    1. Do you have a BCP?
    2. Has your plan been reviewed in the past 12 months?
    3. Is your staff equipped to work remotely?
    4. Can your mission-critical systems be managed & accessed remotely?
    5. Do you have the ability to pay bills and receive payments if your office shuts down?
    6. Can your phones be re-routed or accessed while out of the office?
    7. Can your staff establish secure, reliable, and supportable access to your office resources?
 

Related: MSP Tips to Help Customers Work Remotely and Securely

Be proactive! Ask your customers these questions before an emergency strikes. At a minimum, use your Quarterly Business Reviews (QBRs) as an opportunity to evaluate their BCP and ensure it aligns with their current goals Fill any gaps to provide peace of mind.

Providing Peace of Mind with Disaster Recovery Best Practices

No one needs a backup plan, until they need a backup plan. You can’t predict when you’ll need one. As an outsourced technology provider, downtime for your customers means downtime for their customers. Having no BCP can directly impact productivity, revenue, and reputation.

We have curated a list of best practices for evaluating, developing, and testing your BCP.

Commitment to MSPs and Technology Providers

During a disaster, it is critical to focus on ensuring the health and well-being of your customers’ workplace and workforce. If you’re a partner of ours, Collabrance can do the following to help you:

  • Work with your sales and leadership team to answer questions and provide support;
  • Manage vendors and solutions;
  • Ensure the customers’ technology is active, running and protected;
  • Respond to your customers’ IT issues so they can focus on what they need to; and
  • Ensure we are meeting your customers’ needs resolving IT issues and providing an outstanding experience.

We have a tested and proven disaster recovery plan, and are confident that in the case of a disaster, our business will continue seamlessly as usual so we can continue to serve MSPs and their customers. Please use our examples and the checklist above to implement at your own business.

What does business continuity look like for you and your customers outsourcing with a Master MSP? As we are all continuously learning and growing in our businesses, we’d love to hear what you’ve done to ensure business continuity.

 

Corey Kerns

Corey Kerns, Vice President and General Manager at Collabrance, is responsible for the overall vision at Collabrance, and oversees sales, marketing, operations, strategic leadership and financial performance. In 2015, Corey joined Collabrance as the Senior Finance and Operations Analyst. In this role, Corey was responsible for developing and monitoring key performance indicators, as well as assisting in the evaluation of profitability, efficiency and automation strategies. Prior to joining Collabrance, Corey started at GreatAmerica in 2011 and served as the Senior Business Unit Analyst for the Connected Technology Group. In this role, Corey led all activities with respect to financial controls and evaluating the financial implications of the business unit’s operating strategy. Corey received his B.A. in Business Administration from Wartburg College and earned an M.B.A. from the University of Iowa

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