Getting your customer to sign on the dotted line may seem like a small part of the process, but the way in which you collect signatures can have a big impact on your customer’s experience, your credibility, and your bottom line. And now, with the physical constraint of social distancing, getting the lease documents and paperwork you need to move business forward has become even more challenging.
In business, it is often the people who are the difference between business success and business failure. Having the right people in the right seats - in the best of times and in the worst of times - matters.
Dr. Donald L. Buehler 31 Years in the Industry Senior Optometrist, Illinois Eye Center In the early years of working at Illinois Eye Center (IEC), I would wake up and dress in my suit and tie. You don’t really imagine an eye doctor would be red/green colorblind, but I am. I’d always ask my kids “How do I look?” My youngest would get a mischievous look in her eye, and say “you look great, Dad!” I always knew she was trying to trick me into something that didn’t match or was out of style, but I’d go downstairs anyway only to have my wife ask me, “What are you wearing? Go change.”
What's it like to be an Account Resolutions Specialist at GreatAmerica? Given our current work-from-home environment, my day begins by making a very short commute to my home office. After grabbing my water and logging in for the morning, the first thing I do is a quick scan through my email to see if there is anything that needs my immediate attention.
A large part of my job involves traveling, and normally I spend most of my time on the road working with customers face to face, helping them with business strategy, cultivating their cultures, sales training or hiring. But on Friday March 13th, I was sitting at my desk when the phone rang. I picked up to hear the voice of my customer. He said, “Sally, I know you had planned to come next week, but I don’t think it’s a good idea.”